Refund and Returns Policy

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REFUND & RETURN POLICY

Last updated September 16, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

777 Highway LLC (KratomGala.com)

Attn: Returns

RMA #

11246 Ilex Ave

Pacoima, CA 91331

United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● A 20% restocking fee will be charged for all returns in excess of $100.00.

● Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

424-444-5640

[email protected]

Payment method

Disclaimer: The content provided on KratomGala.com is for informational purposes only and does not constitute medical advice. The products listed on our site have not been evaluated or approved by the Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The effectiveness of these products has not been confirmed by FDA-approved research. We strongly advise consulting with a healthcare professional before using any product, especially if you have pre-existing health conditions or concerns. These products are intended for use only as botanical specimens and are not for sale or use by individuals under the age of 21. Kratom, particularly the compounds Mitragynine and 7-Hydroxymitragynine, may interact with brain receptors similarly to opioids, which could potentially lead to habit formation, dependency, and withdrawal symptoms. Please use responsibly and adhere to the manufacturer’s guidelines.

Kratom & 7-Hydroxymitragynine: Products containing Kratom or 7-Hydroxymitragynine are not for sale or use by individuals under the age of 18, or 21 where applicable. Certain states and localities have specific restrictions or bans on Kratom and 7-Hydroxymitragynine, including but not limited to ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, and several counties within various states. We do not ship internationally, and we do not ship to military bases. ID verification is required for certain states, including Florida, Virginia, and West Virginia. It is your responsibility to understand and comply with your local laws regarding the purchase and use of these products. KratomGala.com and its affiliates assume no responsibility for the improper use of any product sold through this site.